Terms and Conditions

Effective Date: August 2, 2025

Welcome to the Singapore Arrival Card Portal ("we", "us", or "our"). By accessing and using our website (https://singap-arrival-card.com), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. Purpose of the Service

Our platform facilitates the submission of the Singapore Arrival Card (SGAC) and associated electronic health declarations for travelers entering Singapore. We are a private third-party service and are not affiliated with the Immigration & Checkpoints Authority (ICA) of Singapore.

2. User Responsibilities

By using our service, you confirm that:

• You are providing accurate, current, and complete information.
• You are submitting the form on your own behalf or with the explicit consent of the traveler.
• You understand it is your responsibility to review and comply with Singapore's entry requirements and travel regulations.

False or misleading information may result in denial of entry, fines, or legal consequences under Singaporean law.

3. Fees and Payments

We charge a service fee for the facilitation of the SG Arrival Card submission process. This fee covers administrative and technological support and is in addition to any official government requirements, if applicable. All fees are clearly displayed before checkout. Payments are processed securely. By proceeding, you agree to pay the fee and understand that all payments are final and non-refundable, except where required by applicable law.

4. Processing and Delivery

Once your application is submitted through our platform:

• We will review the information for completeness and clarity.
• You will receive confirmation of your SGAC submission via email within the timeline stated at the time of submission.
• It is your responsibility to check your inbox (and spam/junk folders) for confirmation emails and updates.

We do not guarantee approval or entry into Singapore, as this decision lies solely with immigration authorities.

5. Disclaimer of Warranties

We strive to ensure the accuracy and timeliness of information on our website. However, we make no warranties or representations regarding:

• The completeness, reliability, or legality of the information.
• Uninterrupted or error-free access to the service.
• Acceptance of the SG Arrival Card by border authorities, as this is outside our control.

This service is provided "as is" and "as available."

6. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for:

• Any direct or indirect damages resulting from the use or inability to use our service.
• Delays, interruptions, or data loss due to third-party systems (e.g., ICA’s official platform).
• Entry refusal, deportation, or penalties incurred due to user error or omissions.

7. Intellectual Property

All content, logos, graphics, and functionality on this website are the intellectual property of Singapore Arrival Card Portal or its licensors. Unauthorized reproduction, distribution, or use is prohibited.

8. Data Protection

We are committed to protecting your privacy. All personal data submitted through our platform is processed in accordance with our Privacy Policy. We use industry-standard encryption and security protocols to safeguard your information.

9. Amendments

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will take effect immediately upon posting on this page. Continued use of the service constitutes acceptance of those changes.

10. Governing Law

These Terms and Conditions shall be governed and construed in accordance with the laws of the jurisdiction in which our company is registered, without regard to its conflict of law provisions.

11. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Email: support@singap-arrival-card.com