Privacy Policy

Effective Date: August 2, 2025

Last Updated: August 2, 2025

Your privacy is important to us. This Privacy Policy explains how the Singapore Arrival Card Portal ("we", "our", or "us") collects, uses, discloses, and safeguards your personal information when you visit our website, https://singap-arrival-card.com (the "Site"). Please read this policy carefully. By using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

a. Personal Information Provided by You

When you use our SG Arrival Card application form, contact us, or subscribe to services, you may be asked to submit:

• Full name
• Passport number and details
• Date of birth
• Nationality
• Travel information (flight number, travel dates, etc.)
• Email address and contact number
• Health declaration responses

b. Payment Information

If you make a payment on our Site, your billing details (e.g., name, card number, expiration date, etc.) are processed securely via a third-party payment processor. We do not store full credit card numbers.

c. Automatically Collected Data

We use cookies, analytics tools (e.g., Google Analytics), and server logs to collect:

• IP address
• Browser type and version
• Device information
• Referring website
• Time and date of access
• Pages visited and time spent on the Site

2. How We Use Your Information

We use your information for the following purposes:

• To process and submit your SG Arrival Card application
• To communicate application updates or confirmations
• To respond to inquiries or customer support requests
• To detect and prevent fraud or abuse
• To comply with applicable legal obligations
• To improve and optimize our website functionality and user experience

3. Legal Basis for Processing (EU/EEA Visitors)

If you are accessing the Site from the European Economic Area (EEA), we process your personal data based on:

• Your consent
• The necessity to perform a contract
• Compliance with a legal obligation
• Our legitimate interests (e.g., website optimization, fraud prevention)

4. Sharing Your Information

We do not sell or rent your personal information. We may share your information in the following situations:

• Service Providers: Trusted vendors (e.g., payment processors, hosting providers) who perform services on our behalf and are contractually obligated to protect your data.
• Government Authorities: When required by law, court order, or regulatory authorities to fulfill immigration or health declaration requirements.
• Business Transfers: If our company is merged, sold, or reorganized, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• HTTPS encryption
• Encrypted data transmission and storage
• Regular security audits
• Access controls and staff training

However, no online platform can guarantee absolute security. You use the Site at your own risk.

6. Data Retention

We retain your personal information only as long as necessary:

• To fulfill the purposes outlined in this Privacy Policy
• To comply with legal, regulatory, or contractual obligations
• For internal backup, audit, or fraud prevention

After this period, your information is securely deleted or anonymized.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent where applicable
• File a complaint with a data protection authority

To exercise these rights, contact us at privacy@singap-arrival-card.com.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Understand user behavior and preferences
• Maintain session state
• Personalize content and improve performance

You can control or disable cookies via your browser settings. Note that disabling cookies may affect functionality.

9. Third-Party Links

Our Site may contain links to third-party websites (e.g., ICA, payment gateways). We are not responsible for their content, privacy practices, or policies. We encourage you to review their terms and privacy statements.

10. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect data from children. If we discover we have inadvertently gathered such information, we will promptly delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify users of material changes by:

• Posting the updated policy on this page
• Revising the "Last Updated" date

Continued use of the Site after updates constitutes acceptance of the revised terms.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your data, please contact:

Singapore Arrival Card Portal
Email: privacy@singap-arrival-card.com
Website: https://singap-arrival-card.com